Tickit
ActiveSupport ticket management for Discord
Tickit brings structured support ticket management to your Discord server. Two ticket workflows, automatic transcripts, and a clean one-command setup — your staff can focus on helping users instead of managing chaos.
Features
Two Ticket Types
Users choose between General Support for questions and help, or Serious Concern for abuse reports and urgent matters — each routed to separate staff roles and channel categories.
Automatic Transcripts
Every message inside a ticket channel is logged in real time. When a ticket is closed, a full transcript file is attached to the log entry and DMed to the ticket opener.
Staff Claim System
Staff can claim an open ticket to signal ownership. The log embed updates to yellow and shows who claimed it, preventing duplicate responses.
Private Channels
Each ticket creates a dedicated private channel — visible only to the opener and the appropriate staff role. Everyone else is locked out by default.
Color-Coded Log Channel
Every ticket lifecycle event posts to a dedicated log channel with color-coded embeds: green when opened, yellow when claimed, red when closed.
One-Command Setup
A single /setup slash command takes all configuration inline — panel channel, log channel, staff roles, and category IDs for both ticket types. No dashboard needed.
Media
How it works
Add Tickit
Invite Tickit and grant it permissions to create and manage channels.
Run /setup
Pass your panel channel, log channel, staff roles, and category IDs directly in the slash command.
Panel goes live
Tickit posts an "Open Ticket" button in your panel channel. Users click it to start.
Manage tickets
Staff claim and close tickets. Channels are cleaned up automatically. Transcripts land in DMs and the log.
Commands
Configures the bot for your server. Posts the Open Ticket panel and saves all channel, role, and category settings.
panel, log, general-role, general-category, concern-role, concern-category
| Command | Parameters | Description | Permission |
|---|---|---|---|
| /setup | panel, log, general-role, general-category, concern-role, concern-category | Configures the bot for your server. Posts the Open Ticket panel and saves all channel, role, and category settings. | Administrator |